Plumber answering service
The answering service built for plumbers.
An AI receptionist (some call it a virtual receptionist) that answers the calls your office misses, sends burst pipes to your on-call plumber, and books everything else. For plumbing companies anywhere in the US.
What voicemail costs you
The first plumber to answer gets the job.
- A homeowner with water on the basement floor calls three plumbers. Whoever picks up first gets the job.
- If you're under a sink, on another call, or it's midnight, that isn't you.
- The morning after the first hard freeze it happens dozens of times, and you never find out who called.
Your company
Waiting
Plumber #2
Waiting
Plumber #3
Waiting
Trained on your trade
What it asks on every call
A general answering service or virtual receptionist takes a name and number. This one asks what your dispatcher would ask, then books the right plumber.
- 01
Is water leaking or flooding right now?
Active leaks are flagged as emergencies and sent to your on-call plumber.
- 02
Do you smell gas near the water heater?
It tells them to leave the home and call 911 or the gas company, then alerts you.
- 03
What's going on?
Burst pipe, clog, water heater, sewer backup or fixture, so the right plumber and parts go out.
- 04
One fixture or the whole house?
A whole-house problem usually means a bigger job.
- 05
Do you own the home or rent?
Rental calls need the owner's OK before work starts.
- 06
How old is the water heater?
Flags likely replacement jobs for your team.
- 07
What's the address?
Confirms it's in your service area before booking.
- 08
When works for a plumber?
Books the service call before they hang up.
Hear it for yourself
A real burst-pipe call, start to booked
Demo call · burst pipe
Example homeowner calling a sample plumbing company
What it captured
- AIThanks for calling Summit Plumbing, this is Ava. How can I help?
- CallerA pipe burst in our basement last night. There was water everywhere.
- AII'm sorry. Is water still coming in right now, or were you able to shut it off?
- CallerMy husband shut the main off, so it's stopped.
- AIGood, that was the right move. Do you own the home, or are you renting?
- CallerWe own it.
- AIGot it. Is it just that one pipe, or are other fixtures having problems too?
- CallerJust the one in the basement, near the laundry.
- AIThanks. What's the address? I have tomorrow at 7 AM or 9 AM for a plumber.
- Caller1418 Mission Avenue in Bellevue. Seven, please.
- AIYou're booked for 7 AM tomorrow. You'll get a text confirmation in a minute.
Freeze mode
Built for the morning after the first hard freeze.
A normal winter day is 12 calls. The morning after the first hard freeze can be 60. You can't staff for that morning, and you can't afford to miss it. Active leaks go to your on-call plumber, and everyone else is booked for your next open slot.
12 answered
Your options
Voicemail, a call center, or a receptionist that books
| Feature | Voicemail | Typical answering service | Omaha Voice AI |
|---|---|---|---|
| Answers after hours and on weekends | |||
| Knows to ask about active leaks, gas and shutoffs | Depends on the script | ||
| Books the service call on your calendar | Usually takes a message | ||
| Handles a spike of calls at once | Hold times climb | ||
| Texts you a summary and recording | Varies | ||
| Cost in your busiest month | Costs you jobs | Per-minute billing climbs | Minutes included |
No new software
It works with what you already use.
It books into the calendar and CRM you already have. You don't switch systems or learn a new app.
Your phone line
Keep your number
Your calendar
Google or Outlook
Your field service software
Where supported
Plans
Start at $797 a month
Answering
500 minutes included · $1,500 setup
$797/mo
Storm-Ready
1,000 minutes included · $2,500 setup
$1,297/mo
Full System
1,500 minutes included · $3,500 setup
$2,997/mo
Common questions
Free missed-call audit
Find out what your customers hear when you don't pick up.
I'll call your business after hours like a homeowner with a burst pipe and send you the recording, plus what a booked call would have sounded like instead. Free, and no sales pitch attached.
Every call answered.Every inspection booked.