HVAC answering service
The answering service built for HVAC.
An AI receptionist (some call it a virtual receptionist) that answers the calls your office misses, sorts no-heat emergencies from tune-ups, and books the service call. For heating and cooling companies anywhere in the US.
What voicemail costs you
The first company to answer gets the call.
- A homeowner with no heat calls three HVAC companies. Whoever picks up first gets the service call, and often the replacement.
- If your techs are on jobs, dispatch is on another line, or it's 10 PM, that isn't you.
- On the first cold night of the year it happens dozens of times, and you never find out who called.
Your company
Waiting
HVAC co. #2
Waiting
HVAC co. #3
Waiting
Trained on your trade
What it asks on every call
A general answering service or virtual receptionist takes a name and number. This one asks what your dispatcher would ask, then books the right technician.
- 01
Do you smell gas, or is a carbon monoxide alarm going off?
It tells them to leave the home and call 911 or the gas company, then alerts you right away.
- 02
No heat, no cooling, or something else?
Sorts emergencies from routine calls.
- 03
What kind of system?
Furnace, heat pump, boiler or AC, so the right tech and parts go out.
- 04
Is anyone at risk from the temperature?
Infants, elderly or medical needs move to the front of the line.
- 05
How old is the system?
Flags likely replacement jobs for your sales team.
- 06
On a maintenance plan or under warranty?
Your plan members get priority the way you've promised.
- 07
What's the address?
Confirms it's in your service area before booking.
- 08
When works for a technician?
Books the service call before they hang up.
Hear it for yourself
A real no-heat call, start to booked
Demo call · no heat
Example homeowner calling a sample HVAC company
What it captured
- AIThanks for calling Summit Heating and Air, this is Ava. How can I help?
- CallerHi, our furnace stopped working last night and the house is getting cold.
- AII'm sorry, let's get someone out. First, do you smell gas, or is a carbon monoxide alarm going off?
- CallerNo, nothing like that. It just blows cold air.
- AIGood. Is anyone in the home at risk from the cold, like an infant or someone elderly?
- CallerNo, just me and my husband.
- AIGot it. Is the furnace on a maintenance plan with us?
- CallerNo. It's about twelve years old.
- AIThanks. What's the address, and I have tomorrow at 8 AM or 10 AM for a technician?
- Caller7720 Center Street in Ralston. Eight works.
- AIYou're booked for tomorrow at 8 AM. You'll get a text confirmation in a minute.
Cold snap mode
Built for the first night below zero.
A mild October day is 15 calls. The first night below zero is 80. You can't staff for that night, and you can't afford to miss it. Every caller gets answered, emergencies are flagged, and the rest are booked for your next open slot.
15 answered
Your options
Voicemail, a call center, or a receptionist that books
| Feature | Voicemail | Typical answering service | Omaha Voice AI |
|---|---|---|---|
| Answers after hours and on weekends | |||
| Knows to ask about gas, CO, system type and warranty | Depends on the script | ||
| Books the service call on your calendar | Usually takes a message | ||
| Handles a spike of calls at once | Hold times climb | ||
| Texts you a summary and recording | Varies | ||
| Cost in your busiest month | Costs you jobs | Per-minute billing climbs | Minutes included |
No new software
It works with what you already use.
It books into the calendar and CRM you already have. You don't switch systems or learn a new app.
Your phone line
Keep your number
Your calendar
Google or Outlook
Your field service software
Where supported
Plans
Start at $797 a month
Answering
500 minutes included · $1,500 setup
$797/mo
Storm-Ready
1,000 minutes included · $2,500 setup
$1,297/mo
Full System
1,500 minutes included · $3,500 setup
$2,997/mo
Common questions
Free missed-call audit
Find out what your customers hear when you don't pick up.
I'll call your business after hours like a homeowner with no heat and send you the recording, plus what a booked call would have sounded like instead. Free, and no sales pitch attached.
Every call answered.Every inspection booked.